Patient Advocate

The Harvard University Health Services (HUHS) Patient Advocate, Linda Cannon, is available to discuss and assist with any HUHS related questions, problems, or concerns, including:

  • Navigating the health care system
  • Available choices for your medical care
  • Patients who feel they have encountered a problem
  • Special needs arrangements

All requests, including positive comments and recommendations for improvement, are welcome and confidential. Patient Satisfaction feedback forms may also be submitted to the Patient Advocate at any of the suggestion boxes located throughout HUHS or by filling out the online form.

STUDENT PEER ADVOCATE WORKGROUP
The Patient Advocate works closely with the Student Peer Advocate Workgroup, a student organization that provides a channel for Harvard students to express their views and provide suggestions about the services they receive at HUHS.

FINANCIAL ASSISTANCE
All registered Harvard students who purchase both the Harvard University Student Health Program (HUSHP) Student Health Fee and Student Health Insurance Plan may qualify for financial assistance to help cover the cost of medically necessary health care not covered by the insurance benefit. Please note, student dependents and affiliates are not eligible for financial assistance.

SPECIAL NEEDS
HUHS is prepared to meet the general and special health care needs of students, faculty, staff, and retirees with disabilities. Early contact with a primary care clinician is advised to establish a base for continuity of care during a student's active stay at Harvard. A variety of access services are available through the Accessible Education Office, including sign language and oral interpreters. Wheelchair accessible restrooms are located throughout HUHS in the Smith Campus Center and the Stillman Infirmary shower and bathroom facilities are fully equipped for patients with limited mobility. The Patient Advocate is also available to provide orientation to HUHS on an individual basis, assist individuals with arrangements for special needs, and answer health care related questions or concerns.

INTERPRETER SERVICES
HUHS strives to clearly and thoroughly communicate with all patients and their families about the care we provide. Interpreter services are available for non-English speaking patients. Other services are available for patients who are hearing or visually impaired.

For inquiries, please contact the Patient Advocate at patadvoc@huhs.harvard.edu or 617-495-7583.