What is Case Management?
Case Management is a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality, cost-effective outcomes.

What Does a Case Manager Do?
A Case Manager serves as a liaison between the ill or injured person, the doctor and the other treating providers, the insurer and employers to identify what services might be needed. We then help coordinate all services and resources necessary to promote a return to the best level of well being. We meet with people in person or by telephone, and often create letters and reports, all to enhance communication between all parties and the insurance company. We help the person who is sick and their family navigate the healthcare system, providing resources that will be needed to return to a productive lifestyle.

How Can Case Management Help Me?
We are available to help you and your family cope with the medical, social, emotional, insurance and vocational issues related to injury or illness. We can support you in making informed decisions and in getting answers to questions about your treatment and your rehabilitation. Our goal is to assist you in getting the care you need. We do not make decisions for you, but rather help give you the tools you need to do so; you determine the extent to which we can assist you.

How Can I Obtain a Referral for Case Management Services?
You can be referred to HUHS’ Care Coordination department by any HUHS clinician, or you may self-refer. 

If you have any questions or would like to speak with a Case Manager, feel free to call us at 617-495-3271 or email CareCoordination@huhs.harvard.edu.

Portions of this text were adapted from The Case Management Society of New England’s definition of Case Management.