Case Management

WHAT IS CASE MANAGEMENT
Case management is a collaborative process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's health needs through communication and available resources that promote quality, cost-effective outcomes.

WHAT DOES A CASE MANAGER DO
A case manager serves as a liaison between the ill or injured person, the physician, the other treating providers, the insurer, and employers to identify the services that might be needed. Case managers help coordinate all services and resources necessary to promote a return to the best level of well being. We meet with people in person or by telephone, and often create letters and reports to enhance communication between all parties and the insurance company. We help the person who is sick and their family navigate the health care system, providing resources that will be needed to return to a productive lifestyle.

HOW CAN CASE MANAGEMENT HELP ME
Case management is available to help you and your family cope with the medical, social, emotional, insurance, and vocational issues related to injury or illness. We can support you in making informed decisions and in helping you get answers to questions about your treatment and rehabilitation. Our goal is to assist you in getting the care you need. We do not make decisions for you, but rather help give you the tools you need to do so. You determine the extent to which we assist you.

HOW CAN I OBTAIN A REFERRAL FOR CASE MANAGEMENT SERVICES
You can be referred to Care Coordination by any HUHS clinician or you can self-refer.

If you have any questions or would like to speak with a case manager, call 617-495-3271 or email carecoordination@huhs.harvard.edu.

Portions of this text were adapted from The Case Management Society of New England's definition of Case Management.