Accreditation and patient satisfaction are important measures of our performance in the delivery of quality health care services.
Harvard University Health Services (HUHS) is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC/Accreditation Association). Our status as an accredited organization means HUHS has passed a series of rigorous and nationally recognized standards for the provision of quality health care set by the Accreditation Association.
Our accreditation by AAAHC is also an important indicator of our continuing growth and success as a health care organization and underscores our long-standing commitment to providing the highest possible levels of quality care to the community we serve and the same high level of conduct in our business practices.
The HUHS Patient Advocate reviews patient comments, suggestions and opinions, and manages the overall measurement of patient satisfaction. Patients may contact the Patient Advocate by phone, e-Mail, or written correspondence, or make an appointment in person. Patients may also express their concerns by filling out patient satisfaction cards and depositing them at suggestions boxes located throughout HUHS clinics on each campus.