Privacy and Compliance

Harvard University Health Services (HUHS) is committed to delivering quality health care services, including protecting the confidentiality of patient health and financial information from unauthorized use or disclosure. HUHS is required by both federal and state law to protect the privacy of its patients.

HUHS employees, including all physicians, conduct their activities in such a way as to:

  • Meet applicable federal, state, and local rules and regulations
  • Reflect creditably on and be in accordance with administrative University policies for personal and professional conduct
  • Comply with University policies and procedures relating to ethical business practices and legal compliance
COMMITMENT TO CONFIDENTIALITY
Your right to privacy is important to HUHS. We believe that patient confidentiality is an essential aspect of excellent medical and mental health care, and each patient can be assured that all health information is treated confidentially and protected to the fullest expect permissible by law. Our staff members adhere to the following laws, policies, and practices:

  • Notice of Privacy Practices
  • Family Educational Rights and Privacy Act (FERPA)   
  • Patient Rights and Responsibilities
  • Release of Health Care Information
  • Limitations of Email: HUHS cannot guarantee the privacy of email communications — email should not be used for urgent or time-sensitive issues.
  • Secure Messaging: Students and HUGHP members with an HUHS primary care physician (PCP) have access to the Patient Portal and can communicate directly with HUHS our clinicians via secure messaging.
COMMITMENT TO QUALITY
Accreditation and patient satisfaction are important measures of our performance in the delivery of quality health care services.

Accreditation
Harvard University Health Services (HUHS) is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC). Our status as an accredited organization means that HUHS has passed a series of rigorous and nationally recognized standards for the provision of quality health care set by the AAAHC.

Our accreditation by AAAHC is also an important indicator of our continuing growth and success as a health care organization and underscores our long-standing commitment to providing the highest possible levels of quality care to the community we serve and the same high level of conduct in our business practices.

Patient Feedback
The HUHS Patient Advocate reviews patient comments, suggestions, and opinions, to measure the overall level of patient satisfaction. Patients may contact the Patient Advocate by phone, email, written correspondence, or make an appointment in person. Patients may also fill out "Patient Satisfaction Survey" forms available at any HUHS Clinic.

COMMITMENT TO EFFECTIVE COMMUNICATION
HUHS is committed to facilitating appropriate communication between members of the HUHS staff and patients and to complying with federal and state regulations and accreditation requirements.

Interpreter Services
HUHS strives to clearly and thoroughly communicate with all patients and their families about the care we provide. Interpreter services are available for non-English speaking patients. Other services are available for patients who are hearing or visually impaired.

Title VI of the Civil Rights Act of 1964
This federal law prohibits national origin discrimination as it affects persons with Limited English Proficiency (LEP).

Translation Services
Responding to the needs of our diverse population is important to us, as is communicating to our patients that we are sensitive to and supportive of diversity issues. HUHS translates key publications (such as signage in our reception areas and waiting rooms) for our community members whose native language is not English.